CasinoEvaluations is bolstering its dedication to user safety by introducing a novel conflict resolution mechanism. This official framework, known as Alternative Dispute Resolution (ADR), aims to empower players with a more potent voice and a more equitable gaming experience when issues arise.
In essence, if a user encounters a problem with a casino featured on CasinoEvaluations and is unable to reach a resolution directly, they can now utilize this ADR service. A key aspect that makes this a significant development is CasinoEvaluations’ ability to issue legally binding rulings for close to 250 casinos operating under the Malta Gaming Authority (MGA) license. This translates into tangible repercussions for casinos engaging in unfair practices.
Duncan Garvie, a representative of CasinoEvaluations, highlighted their commitment to prioritizing players. He views this ADR service as a logical progression of their objective to enhance the safety and enjoyment of online gambling.
Through the provision of this robust ADR service, CasinoEvaluations is reinforcing its standing as a genuine champion for players and a frontrunner in consumer protection within the realm of online gaming.
The year 2023 witnessed the debut of a completely new framework for managing player grievances, with the goal of enhancing their performance in safeguarding player entitlements.
